We want you to be fully satisfied with your VPN experience. If you’re not happy with your purchase, here’s how our refund policy works.
1. Eligibility for Refund
You can request a refund if:
- Your purchase was made directly from our official website.
- You request the refund within 7 days of your purchase.
- You haven’t violated our Terms of Service or engaged in misuse (e.g., sharing accounts or reselling).
Note: If you purchased the VPN through a third party (like the App Store or Google Play), you’ll need to contact them directly for refunds — we can’t process those payments ourselves.
2. How to Request a Refund
To request a refund:
- Log in to your account.
- Go to Billing → Subscriptions → Request Refund, or contact us via support@mygemvpn.com
- Include your account email, transaction ID, and the reason for your request.
Our billing team will review your request within 24–48 hours.
3. Refund Processing Time
Once approved:
- Refunds are issued to the original payment method.
- It may take 5–10 business days to appear in your account, depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds may not be granted if:
- The refund request is made after the refund window has expired.
- The account shows excessive usage indicating full service consumption.
- The payment was made via cryptocurrency or non-refundable methods.
5. Need Help?
If you think your situation is unique or you’re unsure about eligibility, please contact us — our team is happy to review it manually and assist you.
Email: support@mygemvpn.com