Acceptable Use Policy & Terms and Conditions

Privacy Policy

Effective Date: 12 May 2025

MYGEM VPN ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN services, website, and applications (collectively, the "Services").

1. Information We Do Not Collect

We are a no-log VPN provider. This means:

  • We do not log your browsing activity.
  • We do not store connection timestamps.
  • We do not retain your IP address or the IPs you connect to.
  • We do not track bandwidth usage per user.

We believe in your right to online privacy and take technical and organizational steps to ensure it.

2. Information We Collect

We only collect minimal data necessary to maintain our Services:

  • Account Information: Email address and encrypted password for registration.
  • Payment Information: Processed via secure third-party providers. We do not store full payment details.
  • Support Data: If you contact us, we may collect your email and correspondence to provide assistance.

3. How We Use Your Information

We use the limited information we collect:

  • To provide and maintain the Services.
  • To respond to customer support inquiries.
  • To process payments and manage subscriptions.
  • To improve and secure our Services.

4. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for advertising purposes.

We may disclose minimal information only:

  • To comply with legal obligations.
  • To protect our rights, systems, or users.

Since we keep no logs, we cannot share data that we do not have.

5. Security Measures

We implement industry-standard security measures including:

  • AES-256 encryption
  • Secure data centers
  • Regular security audits

6. Third-Party Services

Our Services may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

7. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access or delete your account data
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

Contact us at support@mygemvpn.com to exercise your rights.

9. Changes to This Privacy Policy

We may update this Policy. We’ll notify you of significant changes by email or in-app notification.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

MYGEM VPN
Email: support@mygemvpn.com
Website: https://mygemvpn.com