MYGEM VPN REFUND POLICY

Last Updated: 10/27/2026

We want customers to be satisfied with MYGEM VPN. New MYGEM VPN purchases are covered by our 30-Day Money-Back Guarantee, subject to the terms below.

30-DAY MONEY-BACK GUARANTEE

Customers may request a refund within 30 calendar days of their initial MYGEM VPN purchase.

The 30-day period begins on the date the original purchase is completed.

The guarantee applies to the customer's initial MYGEM VPN purchase.

HOW TO REQUEST A REFUND

To request a refund, customers must contact MYGEM VPN customer support within the applicable 30-day period.

Customers should provide sufficient information for us to identify the MYGEM VPN account and transaction.

Once the request has been reviewed and approved under this policy, the refund will be returned to the original payment method where possible.

Processing times after a refund is issued may vary depending on the payment provider or financial institution.

RENEWALS

The 30-Day Money-Back Guarantee applies to the initial purchase and does not restart each time a subscription renews.

If you no longer wish to continue your MYGEM VPN subscription, please cancel before your next renewal date.

Cancellation prevents future renewal charges but does not automatically create a refund for a previous subscription period.

DUPLICATE OR INCORRECT CHARGES

If you believe you have been charged more than once for the same MYGEM VPN purchase or believe a charge was made incorrectly, please contact customer support so we can investigate and correct any verified billing error.

TECHNICAL ISSUES

If you experience a technical problem with MYGEM VPN, please contact customer support so we have an opportunity to help troubleshoot the issue.

Requesting technical assistance does not remove your right to request a refund during the applicable 30-day guarantee period.

DEVICE COMPATIBILITY

Customers are responsible for reviewing the supported-device information displayed on our website before purchasing.

MYGEM VPN currently supports the compatible platforms identified on our website. Platforms marked "Coming Soon" are not represented as currently supported.

ABUSE OF THE REFUND POLICY

MYGEM VPN reserves the right to review refund requests for evidence of fraud, repeated refund abuse, chargeback abuse or other misuse of the 30-Day Money-Back Guarantee.

Nothing in this policy is intended to limit any refund, cancellation or consumer rights that cannot legally be excluded under applicable law.

CANCELLATION

Customers may cancel their MYGEM VPN subscription to prevent future renewal charges.

Cancellation does not immediately terminate access that has already been paid for. Unless otherwise stated, customers may continue using MYGEM VPN until the end of their current paid subscription period.

CONTACT

For refund or billing assistance, please contact MYGEM VPN through the official support/contact information provided on the MYGEM VPN website.